patient-information-eastwood
patient-information-eastwood

Appointment Information:

Booking Consultations

Our Practice is an appointment based practice and bookings can be made online or by calling (02) 9858 2277.

We NOW offer Medicare Bulk Billed Telephone & Video Consultations for ALL our patients.

Walk-ins are accommodated if circumstances allow however patients may experience long waiting time and may not be able to see a doctor of your choice.

If your appointment is for schedule childhood immunisation, please do inform Reception so they can schedule in time for both GP and Practice Nurse.

Our standard consultation are up to 20mins however please request a longer consultation (30mins) for the following:

  • complex/multiple issues
  • travel consultations
  • employment related medical examinations
Home Visits

Home visits are available for regular patients of our practice whose conditions prevents them from attending the surgery. The home visit can only be conducted within a 5 km range. Home visits are acceptable subjected to doctors availability – please contact reception for more details.

Care Outside Normal Opening Hours

For after hour service, our practice is registered with the National Home Doctor Service who can be reached on 13 74 25 (13 SICK). Please inform them you are a patient of our practice.

If urgent medical attention is required, please ring “000” and choose option “ambulance”. Our nearest hospitals are Ryde Hospital, Royal North Shore Hospital and The Children’s Hospital Westmead.

Communication Assistance

If you require assistance with communication (eg. translator), please notify Reception at the time of booking. Every effort will be made to schedule your appointment with a Eastwood doctor that speaks your language. Alternatively a phone interpreter can also be arranged for you.

If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phone 1800 246 945

Fees & Billing Arrangements

The GPs at this medical practice BULK-BILL all eligible Medicare Card Holders and Veterans.

For patients without a Medicare card or for those items not covered by Medicare, fees are payable at the time of consultation. We accept Hicaps, EFTPOS and Credit Card. if you have any difficulty in paying our fees, please discuss it with us.

Our Fees are as follows:
Standard Consultations – Up to 20mins $70
Long Consultations – Up to 30 mins
(Complicated situations/multiple issues)
$90
Extended Consultations – Up to 40mins $120
Commercial Driver Medical Health Check $120
Pre-employment Health Check $150
Suture – procedure and glue for suturing $33 and $20 Procedural fee gap
Cancellations $20

Note on Cancellations

If you are unable to attend your scheduled appointment, please kindly advise us at least 4 hrs prior to your appointment so other patients who urgently requires care can be seen. If notice of cancellation was not provided a cancellation fee will be incurred. This charge maybe waived (at the doctors discretion) if there has not been any previous missed appointments.

Practice Policies

Communication Policy

Our Doctors in the practice may be contacted during normal surgery hours. If the GP is a with a patient, a message will be taken and the reception staff will advise you when it is likely that the doctor will return your call. Your call will always be put through to the GP in an emergency.

We do not accept any requests for clinical information over email since we are unable to assess and examine your condition properly.

Getting the results of any test or procedure

Requests for results are generally not given over the phone or email. Patients will need to make an appointment to see the doctor. Your doctor will advise you when the expected results will arrive at the practice.

Recall & Reminder System

Our practice is committed to preventative care. We may call or issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you wish do not wish to be a part of this system, please let us know at reception or with your Doctor.

Referrals and Prescriptions

All referrals and prescriptions (new and repeat) require a consultation with a doctor. Please note that a referral is a legal document, it cannot be backdated or issued without a consultation with a Doctor. Your Doctor will determine if a referral is warranted. We ask all our patients not to misplace their referrals or attend your specialist appointment without one. Reissuing of lost referrals incurs a fee.

Management of Patient Health Information

Our practice abides by the ten National Privacy Principles and ensures personal health information is held in strict confidence and only available to members of staff and authorised individuals.
We take your privacy very seriously and for this reason we:

  • will not give out patient details or medical information over the phone or email
  • will not disclose medical information to your partner or other family member unless specifically agreed
  • will not disclose medical information of a child aged 14 or over to a parent unless specifically agreed

Please note that according to legislation and Medicare rules a child aged 14 or over may attend a GP alone and consent to normal medical treatment without the parents knowledge or consent.

Change of Personal Details

Please advise our reception staff of any change of details as soon as possible. This is very important so we can contact you if necessary for any health-related matters.

Complaints Management

We are always open to feedback from you about our service. We take your concerns, suggestions and complaints very seriously so that we can improve and become a better practice.

Please feel free to talk to your doctor or our receptionists. If you prefer to write to us, please complete “Suggestions/Complaint Form” and drop this into our suggestions box available at Reception. Our practice will endeavour to respond to any suggestions within 24 – 48hours of receipt.

However if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery there are several options available including contacting the (a) The Medical Registration Board (b) AMA or (c) Health Care Complaints Commission. You may ask our staff to provide the details of these organisations, or refer to see online information: www.hccc.nsw.gov.au.

Zero Tolerance Policy

Our practice has a zero tolerance policy for any form of aggressive or intimidating behaviour, verbal or physical.

Any person acting in an aggressive or intimidating manner in person will be asked to leave the premises immediately, or if this occurs over the phone, the phone call will be ended immediately.

Our practice may no longer continue to provide ongoing medical care to any person who engages in any form of aggressive or intimidating behaviour and their medical records will be transferred to another medical practitioner nominated by the patient.

Non Smoking Policy

For the Health and Well being of our Patients, the practice has a strict non-smoking policy. Smoking is not allowed within the practice or in the immediate vicinity. Your adherence to this policy would be appreciated.

eastwood-medical-patient-information

Useful Tips & Resources

Below are some useful tips on how you can proactively look after your health:

  • Be actively involved in your own Health Care
  • Speak up if you have any questions or concerns
  • Lean more about your condition and treatment
  • Keep a list of all the medicines you are taking
  • Get the results of any test or procedure
  • Talk about your options if you need to go to hospital
  • Make sure you understand what will happen if you need surgery or a procedure
  • Make sure you, your doctor and your surgeon all agree on exactly what will be done
  • Before you leave hospital, ask your health care professional to explain the treatment plan you will use at home

There are also some useful links that provide general information about each Health topic. Please discuss with your doctor how this information may relate to your health: